YOUR PRIVACY MATTERS

Privacy Policy

We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.

1

Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

Personal Information:

  • Name, email address, and phone number
  • Mailing address and service location
  • Project details and service preferences
  • Payment and billing information

Automatically Collected Information:

  • IP address and browser information
  • Website usage patterns and preferences
  • Device information and operating system
  • Referral source and navigation paths
2

How We Use Information

We use your personal information for the following purposes:

  • Service Delivery: To provide renovation and construction services
  • Communication: To respond to inquiries and provide project updates
  • Scheduling: To coordinate appointments and service visits
  • Billing: To process payments and send invoices
  • Improvement: To enhance our services and customer experience
  • Legal Compliance: To comply with applicable laws and regulations
  • Marketing: To send relevant offers and updates (with your consent)

We will never use your information for purposes other than those outlined in this policy without your explicit consent.

3

Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following limited circumstances:

  • Service Providers: With trusted contractors and suppliers necessary for project completion
  • Legal Requirements: When required by law, court order, or government request
  • Business Protection: To protect our rights, property, or safety of our customers
  • Consent: With your explicit permission for specific purposes
  • Business Transfer: In case of merger, acquisition, or sale of business assets

All third parties we work with are required to maintain the confidentiality of your information and use it only for authorized purposes.

4

Data Security

We implement robust security measures to protect your personal information:

  • Encryption: All sensitive data is encrypted during transmission and storage
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Secure Systems: Regular security updates and monitoring of our systems
  • Employee Training: Staff training on privacy protection and data handling
  • Physical Security: Secure facilities with restricted access to data storage

While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously update our security practices to maintain the highest level of protection.

5

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality and security
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.

We also use analytics tools to understand website usage patterns and improve our services. This data is collected anonymously and cannot be used to identify individual users.

6

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Unsubscribe from marketing communications at any time
  • Restriction: Request limitation of how we process your information

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days.

7

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements:

  • We will notify you of any material changes via email or website notice
  • The "Last Updated" date at the bottom of this policy shows when changes were made
  • Continued use of our services after changes constitutes acceptance of the updated policy
  • Previous versions of this policy are available upon request

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

8

Contact Us

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Main Office

(317) 778-1114

Privacy inquiries & data requests

Project Manager

(317) 653-7068

Data protection & security

Email Support

rebornrenovation.in.support@proton.me

Written privacy requests

Service Area: Indianapolis, IN and surrounding areas

This privacy policy is effective as of January 1, 2025

We are committed to protecting your privacy and will continue to update our practices to ensure your data remains secure.